ebase phone support is provided by independent ebase consultants - as these are independent consultants, please check with them for availability and their rates. Please click on the "Consultants" menu above to view a listing of current independent ebase consultants. Phone support is most useful for discreet problems that can be addressed in under 40 minutes of conversation. Consultants may use remote support tools to troubleshoot your ebase problems. Depending on the provider, they may ask that you install and configure some software so that they can see what's going on with your system.
Systemic problems and issues (i.e. malfunctioning computer, data recovery, import of relational data, system setup) are best addressed using custom support services and may well suggest a site visit.